CMA offers two tiers of customer support for users of the DI Suite.

Silver Tier

  • Periodic Releases and software patches
  • Correction of software defects
  • Help desk 5 days per week, between hours of 8am to 6pm EST
  • Configuration Guide

Gold Tier

  • Periodic releases and software patches
  • Correction of software defects
  • Help desk 5 days per week, between hours of 8am to 6pm EST
  • Configuration Guide
  • No fee product enhancement upgrades along with new features and functionality
  • 24 x 7 telephone support
  • A designated account manager
  • Knowledge transfer presentations
  • Focused engineering teams
  • Access to tailored technical alerts and white papers
  • Quarterly account review meetings
  • Assistance with patch analysis and patch management
  • Software migration planning
  • Trend analysis for proactive corrective actions
  • Incident analysis
  • 10% discount on professional services

Return to the DI Suite product page.