New York State HBITS - CMA Consulting Services

New York State HBITS

New York HBITS Contract

An agreement between the New York State Office of General Services and CMA Consulting Services for hourly-based IT services (HBITS).

The technology needs of government change quickly and as a result, there is a significant use of IT services across New York State. NYS Pro’s HBITS team provides you with the tools you need to procure these services and manages the IT contract on your behalf.

Any government entity across the state can use this contract, including state agencies, local governments, public authorities, public school and fire districts, public and nonprofit libraries, and certain other nonpublic/nonprofit organizations. Often referred to as “authorized users” these groups, can use the HBITS contracts without seeking out any special permissions.

CMA’s Contract Number: PH65767

Authorized Representatives

Peter Chenoweth

Generate a Purchase Order

Generate a purchase order payable to CMA Consulting, Inc. Note: You must reference the appropriate contract number PH65767 on your purchase order.

Fax your purchase order to Dena Ackerman at (518) 783-5093 or mail to the address below:

CMA Consulting
700 Troy-Schenectady Rd.
Latham, NY 12210

NY HBITS Service Offerings

Services available under this Contract are limited to the hourly-based IT services, as specified below.

Service Group One: Standard Titles

Project Manager

  • Overseeing projects comprised of multiple deliverables
  • Delegating and coordinating of tasks
  • Project status, meetings, scope changes, issues

Business Analyst

  • Manages small to medium-scale business analysis work or projects with distinct deliverables to a solution.

Technical Writer

  • Translates technical information into clear, readable documents to be used by technical and non-technical personnel
  • Develop and/or maintain the following types of documentation: system documentation; user manuals; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; and backup, recovery and restart procedures; technical writing for proposals, presentations, standard operating procedures (SOP), policies and procedures as well as reports
  • Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents

Tester

  • Develops and maintains user and technical documentation and project process documentation for Application Teams
  • Understand the user’s view of applications and/or technology and are able to put procedures in a logical sequence

Programmer

  • Analysis, design, coding, component and assembly testing of all application code owned by the Application Team
  • Maintenance (including production support), enhancement and development work
  • Write application software, data analysis, data access, data structures, data manipulations, databases, design, programming, testing and implementation, technical and user documentation, software conversions

Specialist

  • Experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer
  • The Authorized User may seek Specialists in the following areas (list is not exhaustive):
    • Backup and recovery
    • Security

Database Administrator

  • Responsible for data analysis and database management
  • Maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning

System Administrator

  • Server back up and security
  • Performance tuning and capacity planning
  • Operations and troubleshooting
  • Understanding of network and distributed computing concepts

Technical Architect

  • Technical expert centered around a technology, technologies or a portfolio of applications
  • Designing and implementing Information Technology Solutions

Experience Level

Junior

12-36 Months

Mid Level

36-60 Months: Candidate is able to work without assistance

Senior

60-84 Months: Candidate is able to work without assistance and can provide leadership for others; may have advanced education.

Expert

84+ Months: Candidate is able to provide leadership of large teams and/or extensive industry experience and is considered at the top of his/her field.

Service Group One: Software/Hardware Specific Titles

Microsoft Specialty

Technician V

Eight or more years demonstrated performance in related technology. Experienced in topics such as complex networks, messaging, cross-platform integration and large-scale, complex systems design and implementation. This individual will have been trained in one or more of the following areas: Microsoft Solutions Framework, product futures, and relevant Certified Training associated with Microsoft’s products.

  • Participate in strategic planning sessions with Technical Project Manager and customer staff
  • Participate in delivering technical presentations to customer staff
  • Serve as Technical Project Manager
  • Analyze technical requirements and develop effective technical solutions
  • Lead role in conceiving architectural designs
  • Lead role in current environment assessment

Principal Consultant

Five or more years demonstrated performance in related technology. Experienced in topics such as complex networks, messaging, cross-platform integration and large-scale, complex systems and applications design and implementation. This individual will have been formally trained by Microsoft in one or more of the following areas: Microsoft Solutions Framework, product futures, and relevant Certified Training in infrastructure and/or development areas associated with Microsoft’s products.

  • Contribute to review of customer tasks and development of MCS strategic approaches
  • Direct the activities of other Senior Consultants, Consultants and Associate Consultants
  • Lead role in delivering technical presentations to customer
  • Meet/interview customer to capture specific requirements in concise format
  • Participate in delivering technical presentations to customer staff
  • Participate in design of information systems
  • Participate in project staffing decisions
  • Participate in strategic planning sessions with MCS Technical Project Manager and customer staff
  • Perform Rapid Economic Justification (REJ) and Total Cost of Ownership (TCO) Analysis
  • Provide key personal link to Microsoft technology groups
  • Provide quality assurance review of engagement process and deliverables

IBM Specialty

Technical Specialist 3

Assists with technical support of existing solutions and/or products. May install new products and assist in the migration to new releases or versions of products and provide related education. Area of expertise is usually related to a particular technology platform. In addition, a Technical Specialist may have programming skills and would be part of a project team. Minimum of 12 months experience.

Technical Specialist 4

Assists with technical support of existing solutions and/or products. May install new products and assist in the migration to new releases or versions of products and provide related education. Area of expertise is usually related to a particular technology platform. In addition, a Technical Specialist may have programming skills and would be part of a project team. Minimum of 24 months experience.

Technical Specialist 5

Assists with technical support of existing solutions and/or products. May install new products and assist in the migration to new releases or versions of products and provide related education. Area of expertise is usually related to a particular technology platform. In addition, a Technical Specialist may have programming skills and would be part of a project team. Minimum of 36 months experience.

Software Architect #1

A software architect is an individual that works closely with the IBM Software Group to plan, design, implement and integrate IBM software solutions. Possess in-depth skill in one or multiple IBM software products.

Software Architect #2

A software architect is an individual that works closely with the IBM Software Group to plan, design, implement and integrate IBM software solutions. Possess in-depth skill in one or multiple IBM software products.

Unisys Specialty

Architectural Specialist I

Architectural Specialist services provide expert knowledge on Unisys and/or third party architectures, platforms, applications, databases, networks, etc. An Architectural Specialist guides and advises the client in identification, administration, and implementation of specific solutions. Develops, administers, implements and supports specific technical or business application solutions from design specifications; may perform software upgrades andor conversions, program coding, testing and/or debugging. Typically possess greater than 36 months experience.

Architectural Specialist II

Architectural Specialist services provide expert knowledge on Unisys and/or third party architectures, platforms, applications, databases, networks, etc. An Architectural Specialist guides and advises the client in identification, administration, and implementation of specific solutions. Develops, administers, implements and supports specific technical or business application solutions from design specifications; may perform software upgrades and/or conversions, program coding, testing and/or debugging. Typically possess greater than 18 months of experience.

Sr. Production Control Operator

Successful experience in the production control of large scale computer systems, including job scheduling, job fixing and automated job control languages. Typically possess a minimum of 24 months of experience.

Production Control Operator

Successful experience in the production control of large scale computer systems, including job scheduling, job fixing and automated job control languages. Typically possess a minimum of 12 months of experience.

Sr. Equipment Operator

Successful experience in the operation of automated equipment such as mail insertion machinery; tape libraries, large scale printers and other such automated equipment. Typically possess a minimum of 18 months of experience

Equipment Operator

Successful experience in the operation of automated equipment such as mail insertion machinery; tape libraries, large scale printers and other such automated equipment. Typically possess a minimum of 12 months of experience.

Service Delivery Specialist I

Responsible for on-site installing, maintaining, repairing and supporting Unisys and multi-vendor systems that include hardware, software, and networking products as well as operating systems. Typically possess a minimum of 36 months of experience.

Service Delivery Specialist II

Responsible for on-site installing, maintaining, repairing and supporting Unisys and multi-vendor systems that include hardware and software and does basic networking server installations. Typically possess a minimum of 24 months of experience.

Additional Contract Details

Available at http://www.ogs.ny.gov.