Cloud and Managed Services

Ongoing infrastructure, security, and operations support for cloud and on-premises environments.

Managed Services

Enterprise Technology Services

CMA’s Enterprise Technology Services (ETS) division supports New York State agencies with integrated infrastructure management, cybersecurity, IT service management, and end-user support. Our engineers manage hybrid environments that combine established on-premises systems with cloud platforms.

A centralized Enterprise Operations Center brings monitoring, incident response, and service coordination together, with 24/7 coverage and AI-assisted tools that help teams identify issues and respond consistently.

Infrastructure and Cloud Operations

We manage virtualization, patching, platform lifecycles, identity services, and resource utilization across on-premises infrastructure and AWS, Microsoft Azure, and Google Cloud environments. Services include Microsoft Active Directory and Microsoft 365 administration, disaster recovery, business continuity, and capacity planning.

Security Monitoring and Response

ETS combines centralized logging and security event analysis with endpoint protection, vulnerability prioritization, and incident response. Splunk and CrowdStrike support visibility across the environments we manage, while operations teams use standardized response playbooks and automation to investigate and address threats.

Service Management and End-User Support

BMC Helix ITSM supports incident classification, routing, service reporting, and operational workflows. Our help desk provides Tier 1 and Tier 2 support through phone, email, and a self-service portal. AI-assisted knowledge recommendations and virtual assistance complement live agents for routine requests and troubleshooting.

Google Cloud Managed Services

CMA manages Google Cloud infrastructure and the operating systems and applications that run on it. Our services cover compute, storage, networking, databases, security monitoring, performance, and cloud spending. Ongoing support includes a 24/7 Customer Care Center, onboarding, and periodic training.

Core platform management. Compute Engine, Google Kubernetes Engine, Cloud Storage, persistent storage, VPC networking, Cloud SQL, BigQuery, and Bigtable.

Application modernization and automation. Support for container and serverless environments, continuous integration and delivery, and automated infrastructure management.

Data and analytics. Data pipelines, BigQuery analytics, and machine learning capabilities that help teams work with their data.

Performance, security, and cost. Monitoring, resource optimization, security controls, and support for applicable industry and New York State requirements.

Experience Supporting New York State

Mosaic Insights for the Department of Health. An analytics platform on Google Cloud using identity and access management, VPC networking, load balancing, Cloud Armor, Compute Engine, and BigQuery.

Health Care Worker Bonus Program. A Google Cloud environment supporting the program, with connectivity to CMA’s on-premises data center for provider bonus eligibility verification.

Division of the Budget. Integration between CMA’s on-premises data center and the NYS ITS Google Cloud environment, with an automated process to mask or tokenize Medicaid Data Warehouse extracts before delivery to cloud storage.

Your Engagement

Plan Your Managed Services Engagement

Talk with CMA about your infrastructure, operating requirements, and support priorities. We can help identify the right combination of cloud management, security, hosting, and ongoing operational support for your organization.

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Infrastructure & Requirements

02.

Security & Hosting

03.

Cloud Management

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Ongoing Support

Empowering Government & Enterprise Missions with Secure, Scalable IT Solutions.

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