At CMA, clients who need an expanded IT infrastructure can receive complete operational support for various systems, including human resources, learning management, financial, and public health, tailored to their requirements.
Our forward-looking application hosting aligns daily operations with overall enterprise IT strategy and the broader context of technology vision and innovation. CMA’s enterprise systems management and fabric computing deliver the highest levels of performance and reliability.
CMA’s IT organization works as a unified team for a common enterprise goal. Our methodical, balanced, business-driven IT approach coordinates daily operations activities with application enhancements, new technology insertions, and related modernization efforts, regardless of development methodologies.
CMA’s bases our Infrastructure Services on industry best practices, including ISO 9001, ITIL, ISO/IEC 20000, and ISO/IEC 27001.
We tailor our practices to requirements, applications, business processes, culture, technology environment, IT roadmap, and maturity of IT processes.
Constructed entirely within a secure facility, CMA’s 2,500 sq. ft. primary hosting data center is fully compliant with Uptime Institute Tier 3 standards.
In addition to independent HVAC and electrical infrastructure, our data center features redundant power, communications, fire suppression, redundant heating, ventilation, and air conditioning systems, and security.
The 1,400 sq. ft. CMA Disaster Recovery Site is a secure, Tier 3 plus data center with redundant power, HVAC, and a high level of security. It has dedicated PDU’s, is capable of supporting both hot and warm site failovers, and easily accommodates expansion needs. CMA’s Enterprise Operations Center staff continuously monitors the Disaster Recovery site from our primary data center.
In compliance with NIST 800-53 policies and security controls, CMA enforces rigorous security protocols to its managed services operations.
CMA’s Managed Hosting services are fully supported by our Managed Services offering, which is also available even if the client’s system uses a third-party hosting site. Managed Services can be selected a la carte or bundled together as a customized suite of services.
CMA’s dedicated IT professionals bring expertise to all aspects of infrastructure operations, including administration and maintenance, data management and transport, network management, and system monitoring and patching.
CMA’s experienced Enterprise Service Management Organization follows the industry-standard ITIL framework best practices. Customers can expect exceptional value from CMA’s Enterprise Management Services in areas such as Service Design, Service Transition, Service Operations, and Continual Service Improvement Lifecycles.
CMA also employs proven expertise, tools and methodologies for a full range of Service Management functions, including Enterprise Operations Services, ServiceDesk, Incident and Problem Management, Change Management, Release Management, Request Fulfillment, Access Management, Event Management, IT System Continuity Management Services (Disaster Recovery), Service Level Management, Configuration Management, Service Catalog Management, and Knowledge Management.