IT Service Management

Optimize the Performance of IT Investments to Advance Your Business Objectives

Organizations across every industry are transforming their business models to become digital enterprises, aligned with the evolving demands of their clients and partners. To succeed in today’s digital economy, entities must plan, deploy, and manage their IT technologies, processes, personnel, and vendors in a tightly-coupled and measurable manner. 

CMA’s Information Technology Service Management (ITSM) Practice consists of a comprehensive set of offerings. We enable organizations to successfully manage their digital transformations. We help them design, build, operate, and continually improve their IT ecosystems. Our mature and repeatable methods are encapsulated in offerings that were honed across North America.

ITSM Offerings

IT Assessments

  • Establish your IT Service Management baseline, from demand/opportunity to value
  • Leverage a collection of proven tool kits (i.e., ITIL, COBIT) and practices to identify opportunities for improving performance and value for stakeholders
  • Recommend tailored solution approaches that align with the nuances of your organization

IT Improvement Strategy and Road Map

  • Establish a blueprint to achieve quick wins in a manner that aligns with your culture
  • Identify opportunities for continuous improvement and innovation in support of longer-term business objectives
  • Present the projected costs, risks, and dependencies of your transformational road map

IT Implementation Support

  • Assist in the seamless deployment and ongoing operation of your strategic IT ecosystem, leveraging Agile methods
  • Help facilitate critical, organizational change management practices

Educational Services

  • Develop tailored curricula to educate and prepare staff for certifications
  • Industry Best Practices (ITIL, COBIT, DevOps, TOGAF, SAFe, AgileSHIFT)
  • Boot Camps for self-implementation teams
  • Train the Trainer

Why CMA?

CMA’s proven methods, highly-skilled team, and deep industry experience are transferable accelerators that can be configured to address the nuanced requirements of any organization. Our basis for offering differentiating value includes:

  • Over three decades supporting the design, deployment, and ongoing operation of mission-critical IT enterprises that have enabled the transformational business objectives of our clients
  • Proven experience enabling IT operations that align with evolving Public Sector Guidelines and Architectures (i.e., HIPAA, HITECH, MITA)
  • Highly-qualified professionals, including ITIL masters, to help guide you— from planning to ongoing operational improvement
  • Objective perspectives of a technology-agnostic consulting firm focused on helping you optimize your business objectives
  • The convenience of existing, Public Sector backdrop contracts as a means of engaging CMA consultative support

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